Courses by Wire

Avotus 

Avotus, recognized as the global leader for communications information management, wanted to offer a comprehensive e-learning solution to Avotus Professional customers as part of an ongoing maintenance and support agreement.

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Available on the web, the e-learning solution consists of:

  • Several lessons, that provide Avotus Professional customers with a better understanding of its features and capabilities, and
  • Exercises, that simulate the software program and allow customers to practice procedural steps.

Avotus expects to:

  • Empower their customers to take direct actions to reduce overall telecom costs and improve organizational effectiveness;
  • Assist their Help Desk staff in their customer support activities; and
  • Reduce the number of calls and the duration of each call to their Help Desk as a ratio to the total number of installations.