Avotus, recognized as the global leader for communications
information management, wanted to offer a comprehensive e-learning
solution to Avotus Professional customers as part of an ongoing
maintenance and support agreement.
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Available on the web, the e-learning solution consists of:
- Several lessons, that provide Avotus Professional customers with a
better understanding of its features and capabilities, and
- Exercises, that simulate the software program and allow customers to
practice procedural steps.
Avotus expects to:
- Empower their customers to take direct actions to reduce
overall telecom costs and improve organizational effectiveness;
- Assist their Help Desk staff in their customer support activities;
- Reduce the number of calls and the duration of each call to their
Help Desk as a ratio to the total number of installations.