Courses by Wire


Avotus, recognized as the global leader for communications information management, wanted to offer a comprehensive e-learning solution to Avotus Professional customers as part of an ongoing maintenance and support agreement.

Click here to pause or continue slide show

Return to Portfolio page


Available on the web, the e-learning solution consists of:

  • Several lessons, that provide Avotus Professional customers with a better understanding of its features and capabilities, and
  • Exercises, that simulate the software program and allow customers to practice procedural steps.

Avotus expects to:

  • Empower their customers to take direct actions to reduce overall telecom costs and improve organizational effectiveness;
  • Assist their Help Desk staff in their customer support activities; and
  • Reduce the number of calls and the duration of each call to their Help Desk as a ratio to the total number of installations.